Welcome to the summer inSight!

We bring you this newsletter from the Cargo iQ headquarters in Geneva, at the tail-end of summer breaks.

September is always a time for change, and the world of air cargo is no different as it signals the start of peak season when people return from their summer holidays and start planning for the months leading to December.

The next month will be busy for the Cargo iQ team as we hold a Board Meeting and a Member Meeting in Paris, followed by another Member Meeting in Geneva.

The Board Meetings are always productive sessions and catching up with our members is equally beneficial for the future direction of Cargo iQ. If you are planning to attend one of the meetings in Paris or Geneva, then we look forward to seeing you there.

The coming months will also bring the next Working Group and the third stage of the Q Rally. Watch this space for an announcement about the winners in the next edition of inSight.

In this edition of inSight, you will find a guest column from Marie Seco-Köppen at DSV Panalpina A/S who discusses the importance of communicating exception codes to enhance the customer experience.

Marie has become a regular participant in the Q Rally and has some great insights into how collaboration can minimise the impacts of delays on customers.

Finally, we bring you a member spotlight on AirBridgeCargo that has been an active member of Cargo iQ since 2007.

As always, if you have any questions, tips, or remarks about Cargo iQ, don’t hesitate to contact me at zimmermana@iata.org